We want you to be completely satisfied with your purchase from Modern Classics. If for any reason you are not happy with your order, we offer hassle-free returns and exchanges. Please review the following guidelines and procedures:
Return Policy
- You may return any unworn, unwashed, and undamaged item within 14 days of receiving your order for a full refund.
- All returns must be accompanied by the original proof of purchase (order confirmation email or packing slip).
- Items must be returned in their original condition, with tags attached, and in their original packaging.
- Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.
Exchange Policy
- If you would like to exchange an item for a different size, color, or style, please contact us within 14 days of receiving your order to arrange an exchange.
- Exchanges are subject to product availability. If the requested item is not available, we will issue a refund for the returned item.
- Like returns, exchanges must be in their original condition, with tags attached, and in their original packaging.
How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact our customer support team at [email protected] within 14 days of receiving your order to request a return or exchange.
- Provide your order number and details about the item(s) you wish to return or exchange.
- Our customer support team will provide you with a return authorization and instructions on how to return the item(s).
- Once we receive the returned item(s) and verify their condition, we will process your refund or exchange promptly.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions or concerns about our returns and exchanges policy, please don’t hesitate to contact us at [email protected]. Our customer support team is here to assist you.
Thank you for shopping with Modern Classics!